Booking a Service
Packages are to be purchased online BEFORE booking a consultation with Sleep Play Grow
Once a package is purchased, Sleep Play Grow will contact you within 24 hours to book in a suitable date and time for your consultation
Please be aware that travel may be applicable depending upon clients location. If you want to know if your consultation will incur a travel fee, please contact Sleep Play Grow to enquire.
Your Consultation
Sleep Play Grow will not provide medical advice in any way, however may refer you to medical professionals.
Sleep Play Grow’s dietary advice is a guide only, and should not replace the advice given to you by a lactation consultant, dietician or nutritionist. If you would like a referral to any of these professionals, please speak to Sleep Play Grow
Sleep Play Grow will always endeavour to be on time, however sometimes due to circumstances beyond their control, they may be late for your appointment. If your consultant is 30+ minutes late, a change in appointment will be offered. Please be aware that your consultation is important to us, babies are not robots and may take longer at times to settle than anticipated
If your consultant needs to cancel your appointment for reasons beyond their control, the next available appointments will be offered to you as priority
Sleep Play Grow will endeavour to accommodate any change of requests, including but not limited to switching packages and altering booking dates, however, we do not refund if you simply change your mind or if circumstances change. A credit note or gift certificate will be offered for the value purchased and is valid for 12 months from date of purchase.
Once your consultation is booked, initial consult is complete and you receive our intellectual property - Your consultation is considered mutually agreed that you have entered into and committed to Sleep Play Grow’s 1/2/4 week support program - Refunds will not be given after this time
Your Agreement
I am aware that my plan is holistic and therefore it is important to follow the plan accurately to ensure my best chance of success.
I agree to follow guidelines set by SIDS and Kids
I agree to disclose any medical conditions (Any family members participating in the program) to my consultant and check with my child’s health professionals if Sleep Play Grow believes that these may impact the safety of our plan. You will be required to obtain a medical clearance by your chosen professional to return to the program- failure to do so will forfeit your refund
I understand that this assessment is specifically written for my child and is not to be shared with others as this may be unsafe (It is appropriate however to share this with other people who care for your child).
I am aware of the inclusions of the package I have booked and I acknowledge that there may be further fees at a rate of $50 for every ½ hour in addition to consult fee for more time with Sleep Play Grow.
A fair use policy applies for all support packages, please see our FAQ page for what a support package entails.
Refund/ Exchange policy
Full disclosure of our refund policy can be obtained by emailing kate@sleepplaygrow.com.au
Illness policy
All family members need to be 100% well at time of consultation
Your consultant will also present as 100% well during consultation
Types of illness include Cough, Cold, Runny Nose, Fever of over 37.5 deg celsius within 72hrs of consultation, vomiting, diarrhoea, conjunctivitis, HFM, RSV, Covid (Covid policy currently in place) or any other illness that can potentially cross infect others
We have a duty of care to keep everyone safe and well, including our clients that are immune suppressed to prevent any further implications that may impact their health dramatically eg Hospitalisation
Your Information
I agree to my correspondence of my child’s case being used by Sleep Play Grow for marketing purposes with no identifying information used for this purpose
By paying for your consultation, you are accepting the terms and conditions set in this document and by Sleep Play Grow